Facilities in 2026: Tech-Forward Leadership & Execution
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Shake Shack Taps Arby's Veteran to Lead Growth

Facilities News Desk
Published
January 30, 2026

Shake Shack appoints Inspire Brands veteran Jim Taylor to the new role of Chief Commercial Officer.

Credit: Outlever

Key Points

  • Shake Shack appoints Inspire Brands veteran Jim Taylor to the new role of Chief Commercial Officer, unifying its marketing, culinary, and revenue strategy.
  • The appointment reunites Taylor with CEO Rob Lynch, with whom he previously drove 12 consecutive years of sales growth at Arby's.
  • Taylor's hiring is part of a broader leadership overhaul at Shake Shack, which includes a search for a new CFO and recent appointments of a chief people officer and chief brand officer.

Shake Shack has created a new Chief Commercial Officer position, appointing Inspire Brands veteran Jim Taylor to unify its marketing, culinary, and revenue strategy under CEO Rob Lynch.

  • Getting the band back together: The hire reunites Taylor with Lynch; the two previously worked together at Arby's. Taylor is credited with helping drive a turnaround at the sandwich chain that resulted in 12 consecutive years of sales growth.

  • Shuffling the deck: Taylor joins a C-suite in transition, following recent appointments of a new chief people officer and the company's first chief brand officer. The company is also searching for a new CFO ahead of a planned departure in March.

Shake Shack is assembling a new leadership team, betting on proven talent from larger, established chains to steer its next phase of growth and innovation.